Breakthrough Productivity For Field Service: Improving Responsiveness, Quality, Efficiency, And Profitability

Panasonic Toughbook and ServicePower were faced with a challenge. They needed to streamline the delivery of cost-effective, nationwide field service, increasing productivity while improving customer satisfaction.

The ServiceMobility solution from ServicePower is a complete, end-to-end fleet management system for efficiently dispatching, scheduling, and communicating with operatives to boost efficiency and flexibility in delivering field services. The solution includes dispatch center and service team management software, fleet management tools, and an automatic vehicle location (AVL) system that uses global positioning system (GPS), navigation, and mapping components. Field service operatives are equipped with rugged and reliable Panasonic ToughBook* laptop computers, designed to withstand the rigors of mobile computing in the field. ToughBook laptops are based on Intel® Centrino® mobile technology, which delivers the computing performance and wireless connectivity that enables innovative and flexible field service management.