Today’s customers expect more from field service organizations (FSOs). Service must be fast, transparent, and error-free. If the customer journey isn’t smooth, consumers make their feelings known online, where an organization’s reputation can become its strongest asset or most terrifying liability. It is estimated that 90 percent of consumers read online reviews, with most of those people trusting those reviews as much as personal recommendations. This translates to the bottom line. For every star increase in a Yelp rating, revenue for that business jumps 5 to 9 percent.

FSOs can improve response times, reduce errors, enhance the customer experience, and lower costs by leveraging service automation. This blog post examines how field service software helps FSOs by eliminating manual tasks associated with scheduling, reporting, and inventory management. 

Advantages of Service Automation

FSOs should implement automated solutions to make complex contractor management and service workflows easier and more efficient. Roughly a third of FSOs have already begun digital transformation initiatives, and here are four reasons why.