Achieve Multiple Benefits From Mobile Route Accounting

How are your customer satisfaction levels? Are they as high as you'd like them to be? If you're employing some type of paper-based data collection method for your field force, you'll probably never achieve your customer satisfaction goals. Why? Because mistakes happen. An employee in the field could write something down incorrectly, or a data collection clerk could misread a field worker's handwriting, and the next thing you know, you've not only got an unexpected expense, you've got an unhappy customer.

Usually, companies will wait until these unexpected expenses and poor customer satisfaction ratings reach a critical point before overhauling their manual processes by implementing some kind of automated route accounting or field service solution. That wasn't the case with G&K Services, Inc., a $930 million provider of branded business apparel (e.g. work uniforms) and facility services (e.g. floor mats, rest room hygiene solutions).