05.03.23 -- 7 Ways Artificial Intelligence Is Transforming Field Service

The field service industry is undergoing a structural overhaul. Old trends (like manual data entry and block scheduling) are no longer enough to keep up with customer demands and the new standards of efficiency in the industry. A failure to adapt may cause decline in customer relationships, employee satisfaction, and — ultimately — revenue.

Today’s field service teams face more pressure and challenges than ever before. Due to circumstances completely outside their control, ranging from the long-tail effects of the COVID-19 pandemic to rising fuel costs driven by war in Ukraine, field service teams must find new ways to maintain profit margins and employee well-being. Operational efficiency is crucial: the more field service teams can derive value from their people and equipment, the better chance they have at surviving and thriving during an extended period of uncertainty.

How optimized plans and schedules can dramatically increase business value in service, manufacturing, and asset-intensive industries.

Artificial intelligence (AI) is changing the way businesses run by helping to streamline tasks and organize personnel and resources in real time. In field service management specifically, AI is transforming the way businesses operate by improving communication in the field, optimizing scheduling and routing, enhancing maintenance processes, and much more. Overall, it is helping businesses increase productivity and enhance customer service.