Increasing the Velocity of Business

Astea is a premier provider of Service Lifecycle Management solutions for companies that market, sell, service and support equipment. We offer a full range of modular but tightly integrated technologies for companies where downtime is not an option, and resource utilization directly impacts financial performance. Our applications extend traditional Customer Relationship Management (CRM) to encompass supply chain and logistics functionality, all honed to service-oriented businesses.

Astea's market-proven solutions enable companies to:

  • Streamline and automate business processes
  • Compress the contract-to-cash cycle
  • Identify incremental sales opportunities and improve revenue recovery
  • Collapse non-value added workflows
  • Enhance resource utilization and reduce downtime
  • Coordinate efforts of sales, marketing and service organizations
  • Improve compliance with Service Level Agreements (SLAs), contracts and warranties
  • Synchronize every customer touch point for increased customer satisfaction

Founded in 1979, Astea has been publicly traded since 1995 (NASDAQ: ATEA). Integrating creative business ideas with technological innovation and best practice expertise, we provide comprehensive enterprise solutions supporting workforce and asset management. The depth of our industry experience ensures solutions with rich "out-of-the-box" functionality for rapid ROI.

Focused on serving the unique needs of service-centric organizations, Astea has licensed marketing, sales, service, support and mobile applications to over 500 companies worldwide, including leaders in a diverse range of industries. These include such verticals as Medical Technology, Point-of-Sale Equipment, Business Systems, Industrial Controls, Building (HVAC) Systems, Information Technology, V-Commerce, Electronics, Imaging Equipment, Network Operations Centers, and Telecommunications.

Industry Solutions

Astea Alliance delivers an end-to-end solution that addresses all facets of Service Lifecycle Management. Astea’s solution is developed with industry experts to deliver the functionality you need to address the specific challenges and unique business needs in your specific industry. Our proven solution leverages your existing infrastructure and can deliver immediate benefits right out of the box. With unmatched breadth and depth to optimize your service management lifecycle, Astea is the solution of choice to improve customer satisfaction, streamline and synchronize processes, and deliver positive financial impact to your organization. Select your industry to learn more about how Astea can help your organization.

  • Medical
  • Information Technology
  • Industrial Manufacturing
  • Retail
  • Banking
  • Imaging
  • Controls & Instrumentation
  • HVAC

Benefits of Astea

Whatever your business needs, we provide integrated solutions to help you maximize efficiencies, improve revenues, and enhance customer satisfaction. Astea’s products and services make it easier for you to do business with your customers, vendors, and partners. Our solutions drive business benefits so you can create a compelling competitive advantage and not only survive but thrive in this dynamic economy.

  • Reduce Service Costs
  • Streamline Workflow
  • Improve Service Levels
  • Drive Quality & Growth
  • Increase Satisfaction

Astea Service Smarts Blog


Astea International

240 Gibraltar Road, Suite 300

Horsham, PA 19044


Phone: 800-878-4657

Fax: 215-682-2515

Contact: Emily Hackman