Zero Touch Dispatch

Job scheduling is often an ongoing challenge for field service organizations, trying to balance between maximizing technician performance while also providing excellent customer satisfaction. Dispatchers must carefully weigh each job’s priority and requirements to find available resources with the proper credentials. Dispatchers often need to leverage their own knowledge of technicians and their capabilities to assign the right tech with the right equipment, at the right time, to the right job site. Considering their tremendous amount of organizational knowledge, can you imagine a field service organization surviving without dispatchers?

Zero-Touch Dispatch.

Zero-touch dispatch is the process of eliminating human intervention and decision making in job scheduling. Using machine learning, which leverages sophisticated data models, and Dynamics 365 for Field Service, organizations can effectively automate the job creation and scheduling process and eliminate the need for a human dispatcher, which leads to a business transformation.