Yesterday Was "Business-as-Usual"; Today Is COVID-19 "Survival"; Tomorrow Will Be Long-Term "Sustainability"

This Analysts Take paper was written exclusively by Strategies For Growth℠ (SFG℠), an independent research analysis and consulting firm. All narrative, charts and analysis contained in this document represent the express thoughts and opinions of SFG℠ and the paper’s author, Bill Pollock.

Please note that the survey upon which this paper is based was conducted during the period between March 6 and April 3, 2020 and, as such, reflects the thoughts, opinions, preferences and anticipated plans, etc. of each field service professional who participated in the survey at a time just prior to the realization of the full impact of the COVID-19 pandemic on the world, in general, and the services segment, in particular. For this reason, the results reflected in this paper should be interpreted with that timing in mind, along with the understanding that many of the responses will have changed since then, as a result.

Nonetheless, the survey findings reported and analyzed in this paper should still provide a strong sense of the individual patterns and trends that characterize the industry and help to support a more full understanding of where the market stood at the outset of the pandemic. We look forward to continuing our annual series of FSM Benchmark Tracking Update Surveys, and will report a fresh set of forecasted patterns and trends as we emerge from the initial throes of the pandemic and its substantial impact on our industry