Astea And XOi Integration: FSM & Augmented Reality

Source: Astea International

Astea integrates the XOi Vision technology into the Astea Alliance back office, Alliance Mobile Edge™ and portal components of its award-winning field service management platform. Videos and still images, which are captured using cameras mounted to safety glasses or wearable action cameras, can be added to customer-facing records for greater transparency. The videos and images can also be accessed through Alliance's knowledge manager, the service order and asset history.