Workforce Management: Web Service Company Realizes Significant ROI With Servigistics Service Workforce Management Solution
Servigistics, the leading strategic service management solution provider, announced recently that Web Service Company has successfully implemented the Servigistics Service Workforce Management solution and achieved a positive ROI across its service operations.
Web Service Company is using the Servigistics solution to optimally schedule and route hundreds of field service technicians who service 260,000 washers/dryers across 40,000 locations and plans to extend use of the application to equipment installation operations in the next phase. Since implementation, the company has experienced an appreciable increase in productivity.
"In our market, delivering world-class service is a primary competitive differentiator and the Servigistics Workforce Management solution enables us to out-perform the competition," said Chris Hannum, regional vice president, Operations, Web Service Company. "We are very pleased with the value achieved – not only have productivity levels dramatically improved, but we've realized a reduction in operating costs."
"Web Service Company's approach to service demonstrates not only their commitment to customers but also their strategic approach to service, where service is a profit center rather than a cost of doing business," said Joe Berti, VP, Service Workforce Management Solution, Servigistics.
About Servigistics
Servigistics is the leading strategic service management solution provider, offering service parts management, workforce management and pricing solutions that operate together on a single data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty. Servigistics solutions have been deployed and proven globally by a highly referenceable client base of market-leading companies across industries in high technology, aerospace, motor vehicles, telecommunications, medical equipment, consumer durables, and heavy industrial. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the U.K. and Japan and sales and service professionals around the world. For more information e-mail at info@servigistics.com, or via the Web at www.servigistics.com.
SOURCE: Servigistics