Article | July 21, 2022

Why Your Business Needs A Service Intelligence Platform

Source: Aquant

Discover what a service intelligence platform is, how it works, and how it can help improve efficiency and customer experience for service organizations of any size.

Should your field service and technical support teams use service intelligence platforms? Do you know how these platforms will improve your operation’s efficiency? Let’s talk about what service intelligence is and how using the right service intelligence platform creates high-quality, highly efficient service experiences.

Key Takeaways

  • Data generated from your service interactions hold valuable insights into your workforce performance, asset reliability, and customer experience
  • A service intelligence platform helps you capture and make sense of this data in plain language
  • These platforms help you generate prescriptive insights, build plans to optimize service delivery, and improve efficiency
  • You can use these platforms to identify cost drivers, training needs, and customer issues more effectively

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