Why You Need A Service Dream Team & How To Build One

If you could build your 2021 dream team, what would it look like?

A service team’s job is serious business. But there’s always room for a little fun in the planning process. Recently, Edwin Pahk, Aquant’s VP of Product Marketing and Business Development, asked service industry leaders an important question as part of the virtual roundtable, Building Your 2021 Service Dream Team.

“What does it mean to be the Michael Jordan of your service organization?” 

The phrases he heard included: 

• “Most experienced technician”
• “Provide cultural support”
• “Problem solver”
• “The glue of the team”
• “Push the team forward”

It sounds a lot like the legendary basketball player, doesn’t it? Of course, it’s unrealistic (and likely not profitable) for every member of your service organization to be a Michael Jordan. You need players with the right mix of experience, a dedicated coach, and an organizational structure that enables your customers to succeed, too.

Here’s how to build a service dream team.