Why The Paper Work Order Is Costing Your Business More Than You Think

By John Jazwiec, CEO, WennSoft

The blank paper work order is a standard tool for many growing field service and specialty trades contractors. But while paper work orders may seem like the easiest way to communicate information about a repair or maintenance assignment, using them can create big inefficiencies and cost your company money.

To explain, let me walk you through the process of how paper work orders are used by many businesses. First, the phone rings with a call for emergency service. The dispatcher takes the customer’s call and writes up all the details of the work request on a piece of paper. The dispatcher then enters those details into their computer system.

The dispatcher looks at the schedule and says, “Joe can do this today at 9 a.m.” So Joe calls when he’s done with his 8 a.m. appointment and the dispatcher gives him all the details about the new call. Joe’s got a blank work order, and starts filling in the form with all the information he needs to do the call.

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