Why Have a Performance Management Framework?

Fine-Tuning Your Performance

Measuring and monitoring the right factors is crucial to fine-tuning the performance of your service organization and addressing your business objectives.

Ongoing monitoring and analysis of your most significant key performance indicators (KPIs) can guide meaningful business decisions that lead to continuous improvement.

Business Goals and Business Questions

A Performance Management framework allows you to analyze your current performance, compare your metrics to your historical data, and review other options, leading to decisions tailored to best fulfill your company’s business needs.

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