By Bruce Breeden, VP of field service operations, Fairbanks Scales
Competitive advantage and organizational effectiveness in field service depend on constant skill development and measured by operational outcomes. At Fairbanks, we utilize the Field Service7℠ field service engineer development program to balance FSE development and align skill to outcomes.
The concept of the Field Service7℠ program is to maximize FSE impact and contribution to the company’s goals. One of the seven areas of focus is technical skills, which is what I’ll be discussing in this column.