What Will 2022 Bring For Those In Service Industries? 5 Areas Of Focus For The Year

By Sarah Nicastro, Field Service Evangelist, IFS

Predictions are based on experience and knowledge; both of which are abundant among the team at IFS. However, as we’ve learned over the past two years, predictions aren’t always easy to make, and the path we expect to follow sometimes takes us on a significantly different journey. This hasn’t been truer than the total disruption we faced in 2020 and the pandemic’s continuing impact on our world. But nonetheless, we still see the beginning-of-year “top trends” and “predictions” blogs infiltrate our LinkedIn feeds and inboxes. Some present realistic, almost inevitable, predictions and others tell tale of futuristic technologies that are far beyond the next 12 months.  

At IFS, we believe that much of what will take place in service in 2022 is a continuation and maturation of key trends we’ve been “predicting” for a while. This is because we’re at a level of sophistication with technology and innovation in service that the excitement isn’t in any singular “next big thing,” but in the nuance of mastering the layers of change that come with ongoing evolution and transformation.  

So, while these insights may differ a bit from traditional “predictions,” what I’m sharing here is are thoughts on the topics that will continue to be at the forefront of service leaders’ focus in 2022 and how I believe these conversations will evolve in the coming year.