What's Next In Field Service

The shift from reactive cost center to proactive profit center

Say hello to digitally powered service

There’s no denying it; field service has long had a reputation for being slow and disruptive for customers—while being a budget drain for service organizations. But there have been some big changes in recent years. Field service has evolved beyond just installing, maintaining, and fixing products and services. It now offers the opportunity for predictable revenue growth and greater customer lifetime value when digital technologies power it.

Field service technician roles have also changed. When armed with customer data insights, technicians can act as brand ambassadors, delivering highly personalized service that helps customers adopt the right capabilities for their needs. They can also recommend additional products and services during service appointments.