What Does End-to-End Field Service Management Look Like?
Source: Microsoft
By Field Service Team at Microsoft
If you were to make a list of all the concepts involved in successful field service management, what do you think would be at the top?
Let’s run through some potential choices:
- Efficient scheduling
- Sufficient inventory
- Qualified technicians
- Customer support
- Data usage
- Positive customer experience
- Effective mobile technology
- The Internet of Things
- FSM software
- Cloud-based solutions
Each has a case for being the most important single feature in field service management.
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