What Does End-to-End Field Service Management Look Like?

By Field Service Team at Microsoft

If you were to make a list of all the concepts involved in successful field service management, what do you think would be at the top?

Let’s run through some potential choices:

• Efficient scheduling
• Sufficient inventory
• Qualified technicians
• Customer support
• Data usage
• Positive customer experience
• Effective mobile technology
• The Internet of Things
• FSM software
• Cloud-based solutions

Each has a case for being the most important single feature in field service management.