Article | November 1, 2016

What Does End-to-End Field Service Management Look Like?

Source: Microsoft

By Field Service Team at Microsoft

If you were to make a list of all the concepts involved in successful field service management, what do you think would be at the top?

Let’s run through some potential choices:

  • Efficient scheduling
  • Sufficient inventory
  • Qualified technicians
  • Customer support
  • Data usage
  • Positive customer experience
  • Effective mobile technology
  • The Internet of Things
  • FSM software
  • Cloud-based solutions

Each has a case for being the most important single feature in field service management.

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