What Does A Successful Mobile Field Service Strategy Look Like In 2018?

Tom Paquin, research analyst, service management, Aberdeen, www.aberdeen.com

There’s a hierarchy of mobile capabilities that organizations can employ to help direct their mobile strategy.

As I wandered around my neighborhood last weekend, phone in hand, tablet in bag, and wearable on wrist, I couldn’t help but think (or at least hope) that we’ve reached peak mobile connectivity. What ten years ago seemed like a utility relegated to overworked BlackBerry jockeys has become so ubiquitous that it’s surprising to see a kid in a restaurant who’s not tapping away at some foam-rimmed screen. Mobile devices are, for better or for worse, here to stay.