What Can Augmented Reality Do For Field Service?

In 2008’s Iron Man, Tony Stark gets information about his surroundings through his eyes, which display information superimposed on the visual field. Six years later, scientists have already produced contact lenses that provide a much-simplified version of this concept, with a little help from augmented reality.

Seeing things through Iron Man’s eyes may sound far-fetched, but so did a lot of things we take for granted now, including laptop computers, the internet and smartphones. Now that augmented reality has entered the realm of actual reality, how will it affect our lives? And how might it impact field service?

Augmented reality has been used in the medical, aerospace, automotive and retail sectors. Because of its mobile friendliness, AR has definite implications for field service management technology, particularly in tandem with wearable computers like Google Glass, where it will have the most impact on diagnosing and fixing problems more efficiently.

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