Thanks to Uber and Amazon, B2C customer expectations are melding into the B2B world and beyond. This puts the pressure on service companies to deliver a stronger customer experience on the day of service.
Looking at success from leading brands and incorporating customer and field service engineer pain points, here are five key steps to ensure frictionless customer experiences in today’s digital age.
1. Be digitally available
Providing convenience means being digitally enabled on various platforms. It is vital that you stay on top of the latest technology and ensure you know how your customers want to interact with you.