5 Ways To Ensure A Frictionless Customer Experience
Source: Localz
Thanks to Uber and Amazon, B2C customer expectations are melding into the B2B world and beyond. This puts the pressure on service companies to deliver a stronger customer experience on the day of service.
Looking at success from leading brands and incorporating customer and field service engineer pain points, here are five key steps to ensure frictionless customer experiences in today’s digital age.
1. Be digitally available
Providing convenience means being digitally enabled on various platforms. It is vital that you stay on top of the latest technology and ensure you know how your customers want to interact with you.
access the Article!
Log In
Get unlimited access to:
Trend and Thought Leadership Articles
Case Studies & White Papers
Extensive Product Database
Members-Only Premium Content
Welcome Back! Please Log In to Continue.
X
Enter your credentials below to log in. Not yet a member of Field Technologies Online? Subscribe today.
Subscribe to Field Technologies Online
X
Subscribe to Field Technologies Online
This website uses cookies to ensure you get the best experience on our website. Learn more