By Michael Mendoza, Hitachi Solutions
Many customers share that improving field service productivity is one of the primary drivers for manufacturers choosing to implement a new field service solution — and it makes perfect sense.
Field service technicians are often held up when dealing with customer issues or forced to drive back and forth from the office to the client due to process inefficiencies. This means that, rather than service new customers or optimize existing customer relationships, technicians waste important time and resources on non-revenue-generating activities. If a team of 10 technicians who work 250 days a year could guarantee at least one new service call per day, it would equate to 2,500 orders fulfilled per year.
A field service solution can lead to field service optimization, which can improve productivity in a number of key ways. Let’s look at a few.