Looking to kickstart–and succeed in–your org’s digital transformation journey?
First, you need to understand what’s working (and not working) in your organization. Only then can you plan where to allot resources, and what areas of the business need a small modification or a big change.
And to find those answers, look at your data across the organization.
When leveraged correctly, your data holds a ton of information that may not be visible at first glance. And with the right dataset, a business can unlock insights that can power engineering, sales, finance, supply chains, and more – ultimately helping you focus on the areas and processes that need adjusting.
Without a factual foundation, how do you set priorities for your organization? And without established priorities, how can you begin to move forward in your service journey? No matter which way you spin it, without baseline data, you are fumbling around in the dark. Here are three ways that service data can impact your business – for the better.