Artificial intelligence (AI) is creating a positive impact on the ways organizations deliver service. Benefits include driving faster, better, and more cost-effective service outcomes, while also enabling more opportunities for remote service at a time when customer demand and health guidelines are pushing this shift. Here are 5 examples of the way AI is boosting service delivery, including enhancing employee experience (EX), customer experience (CX), and improving an organization’s ability to adopt more predictive service models.
Closing the Service Skills Gap
Upskilling your service workforce and enabling everyone to perform at the high level of your experts (i.e., your service heroes), has never been more important to your organization’s performance and growth. The industry needs engaged, data-empowered, and skilled employees to drive exceptional customer experiences at a critical time when every service moment matters.
That said, your top-performing service experts can’t do it all. Meaning they can’t be out in the field doing their finest work while simultaneously training your new and less skilled employees on best practices. To maintain the knowledge base needed to grow your business, it’s imperative that service leaders capture and distribute best practices across teams.