Case Study: Wawa Improves Delivery Operations With Intelligent AVL Service From Descartes

Philadelphia-based convenience store chain Wawa, Inc. has a history that spans more than two centuries. Originally a textile supplier in the 1800s, by the turn of the century it began operations as a provider of home delivery services for milk products.

Keeping track of hourly drivers was critical to ensuring on-time delivery for Wawa's direct distribution operations. Wawa realized that not all of its drivers were following the planned routes and in some cases were by-passing stops. To better manage its delivery functions, Wawa required real-time insight into activities throughout the day.

By integrating Descartes' Intelligent AVL with its existing Descartes Routing and Scheduling solution, Wawa was able to save costs relating to added miles and overtime hours, and could maximize existing resources while minimizing the impact of delays and exceptions on customers.