Visual Support For Training Services: Streamlined Processes, Smarter Workers

By Thomas Cottereau, CEO at SightCall

Albert Einstein once said that opportunity lies in the middle of difficulty. The “new normal” of business that emerged in a highly disruptive 2020 demonstrated the growing potential to make workplaces in nearly every industry safer, more efficient and more responsive to customer needs. 

There is no question we have arrived in this new era more quickly than expected. One study by management consultant McKinsey & Company noted that while roughly 33% of customer interactions were digital in December 2019, this figure had increased to 58% in July of 2020. Set against previous trends, this amounted to a three-year acceleration in just six months.

It is intuitive that if employees and workers are set to interact with more customers digitally in the future, their training should also be digital. But there’s much more to it than that.