Visual Intelligence In FSM = Customer Trust And Technician Efficiency

Source: Astea International
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Field Service Management (FSM) technology coupled with a Visual Intelligence platform empowers you to share critical data in real-time with both field technicians and customers, so that customers get the transparency they want and each tech can now be equally as qualified as your best technicians.

  • How the Astea FSM and XOi Technologies visual intelligence integration works
  • How Optical Character Recognition (OCR) and Natural Language Processing (NLP) technologies instantly catalogue and share knowledge that technicians capture in the field
  • Live Case Study: The BP Group takes a holistic approach to solving the technician resource gap, differentiation and boosting customer transparency and trust