Because of increasing industry-wide pressures and challenges, field operations must change rapidly over the next five years, both tactically and strategically. These changes will put technology at the hub of successful field operations, and thus will require most companies to make room for more budget and investment in technology. To examine the impact that mobile technology innovations will have on field operations between 2015 and 2020, Zebra conducted a comprehensive study among peers to learn how forward-thinking organizations are making the best of mobility. The outcome of the survey was a host of high-value insights into how businesses are using mobile technology to leverage better customer relationships and overall operational efficiency while simultaneously reducing operating costs.
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