Vertical Solutions, Inc. Partners With SkyTrace To Expand Field Service Management Monitoring And Control

VSI's VServiceManagement integrates with SkyTrace's mobile fleet command solution to ease data capture and reporting from field service technicians

Vertical Solutions, Inc. (VSI) a developer of CRM/CXM and service management solutions, announces that it is partnering with SkyTrace, the Eagle, ID developer of global system for mobile communications' (GSM)-based fleet command and asset tracking solutions. With this integration, data from field service technician's global positioning system (GPS) devices now can transmit directly to VServiceManagement, improving tech's efficiency and management oversight. VServiceManagement is VSI's cloud-based solution for customer support, field service, and mobile environments.

"Building a profitable field service business requires managing the details. This integration with SkyTrace makes it easier for field technicians to record and track the information that can improve efficiency and profitability," says Ron Wegmann, Sr., CEO of VSI. "We're excited to incorporate SkyTrace's powerful M2M capabilities with our VServiceManagement solution.”

The SkyTrace integration enables technicians to interact with the VServiceManagement system via their onboard computer and GPS devices to send and receive information, including:

• Dynamic GeoFencing allows dispatch to monitor all activities and technician movements insuring tech ready, arrival, and completion of jobs.
• Automated tracking of onsite service and work-order information drives billing.
• Pre-recorded messages enable techs to report various transaction time commitment failures.
• Increased visibility on vehicle use enables service firms to track time and mileage for each job and provide proper maintenance.
• Customer notifications eliminate frustrating wait times and avoid ambiguous "AM or PM" time-slot scheduling.

Integrating SkyTrace with VServiceManagement improves service firms’ bottom line by improving fleet efficiency and protection, and improves customer service and satisfaction with enhanced communication capabilities.

“The integration of VSI’s field service management capabilities with our commercial asset tracking service provides a ‘best of breed’ solution to the services industry,” says Rolly Woolsey, CEO, SkyTrace. “We are excited to offer this joint solution to our present and future customers.”

About Vertical Solutions, Inc.

Vertical Solutions, Inc. develops, implements, and supports best-in-class CRM Contact Center and Service Management solutions, including PowerHelp and its new generation technology solutions, VContactCenter, for internal, external, and hybrid contact centers, and VServiceManagement, for customer support, field service, and mobile environments. In addition, in 2011 VSI launched the Health Resources Group and the VHealthTracker application suite to further address the healthcare marketspace. These application systems are built on a SOA-compliant, cloud-based technology platform  and delivered as a service or on-premise in a private or public cloud environment. VSI's applications are flexible, integrate easily with legacy systems, and offer rapid deployment times, driving down TCO and delivering high ROI.