Utility Giant Masters Field Force Automation

By Sarah Howland, Integrated Solutions magazine

There are a bevy of potential challenges an organization must anticipate when it rolls out technology aimed at improving the productivity of its mobile workforce. You must be prepared to take on everything from solution selection and pushback of field workers to IT integration challenges and security risks — and common sense will tell you that the bigger your field force, the more complex you can expect these challenges to be. Some keys to overcoming these challenges are to always keep in mind how the solution fits into your overall business goals, perform due diligence in technology selection, take your time with the implementation, and continually gather feedback along the way.