As part of its unique multiutility model—delivering water, wastewater, gas, and electricity services—Utilities Kingston provides safe and reliable gas services to nearly 15,000 customers in Kingston, Ontario, Canada. The company routinely inspects customer appliances and replaces gas meters.
Recently, Utilities Kingston switched from a manual, paper-based process to a mobile solution for gas meter inspections and replacements. Using Workforce for ArcGIS®, a location-based app designed to improve coordination and teamwork, the utility was able to complete more than 60 percent of its meter inspections and replacements within four months. Additionally, the teams collected key data not previously available.