Using Real-Time Data To Create A Truly Optimal Schedule

By Paul Whitelam, ClickSoftware

In the field service profession, sticking to your promises is a must. Above all, when you make a commitment to a customer, you show up when you say you’re going to show up. Yet the approach many organizations use to create schedules — booking out their days based on averages for job duration and travel time — overlooks real-world challenges and leads to less-than-average results, and broken promises.