Unlocking Operational Excellence: The Criticality Of Mobile Workforce Management Solutions In Field Service Operations

By Charlie Green, Senior Research Analyst at Comparesoft

In a rapidly evolving business landscape, maintaining a competitive edge requires adaptability, efficiency, and the savvy use of technology. For companies with multiple field employees and contractors working away from the office, tracking and managing mobile workers can be a challenge. However, one technology that has proven transformative is Mobile Workforce Management (MWM), a subset of Field Service Management. This powerful tool streamlines operations, improves productivity, and enhances customer service, making it an essential investment for modern businesses.

The adoption of MWM solutions has been growing steadily. According to the most recent Fleet Technology Trends Survey, the number of companies using Mobile Workforce Management technology doubled from 19% in 2021 to 38% in 2022​​. By 2030, the global market for MWM is expected to reach USD 10.46 billion, growing at a Compound Annual Growth Rate (CAGR) of 13.6% throughout the assessment period (2020-2030)​. This growth is being driven by the myriad benefits MWM offers and the increasing need for businesses to stay competitive in today's digital age.