White Paper

Understanding The Next Phase Of IoT Evolution

Source: ServiceNow
IoT

How IoT Can Bring Benefits to Three Key Pillars of Field Service Operations: the Asset, the Engineer and the Customer.

A study by Field Service News Research in 2021 revealed that the field service sector, has now firmly embraced IoT. In that study, which had input from over 280 field service professionals, 76% of field service companies now had some connectivity with their install base.

It would appear the first phase of IoT adoption is getting closer to completion. Certainly the underlying infrastructure is largely established.

Indeed, we are also seeing signs of how this technological innovation can begin to reshape the field service sector. Another study hosted by Field Service Research, this one running also in 2021, identified that 65% of over 130 field service companies were leveraging remote diagnostics and IoT to develop a remote service offering.

Yet, despite the recent acceleration of digital transformation within the field service sector, driven mainly by necessity during the pandemic, it could be argued that still these are just the embryotic days of a new era of IoT-connected field service.

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