Unclog Your Field Service Processes

By Ken Congdon, Integrated Solutions magazine

Much like a clogged drain, your organization's field service productivity can be significantly obstructed by gunk and grime in the form of excessive drive times, manual paperwork, and slow payment processing. Roto-Rooter knows a lot about how to get both your drains and your field service organization running smoothly. This nationwide sewer, drain, and plumbing repair company recently streamlined its own field service processes by implementing a technology solution consisting of a cell phone-driven mobile workforce management application and thermal mobile receipt printers with credit card swiping capabilities.

MANUAL TRACKING RESULTS IN INEFFICIENT SERVICE MANAGEMENT
Roto-Rooter owns and operates more than 50 branches and is affiliated with more than 500 independently owned and operated franchises throughout the United States and Canada. For the company-owned locations, Roto-Rooter maintains a mobile workforce of more than 1,900 service technicians that are on call to address the plumbing emergencies of the general public 24 hours a day. The nature of Roto-Rooter's business provides some distinctive scheduling and routing challenges.