Bo Wandell, President of AnswersAnywhere sits down to discuss their Smart3D solution and how 3D Interactive Instructions can improve efficiency across your field operations.
How will Smart3D help service organizations overcome the shortage of experienced service technicians caused by the "Silver Tsunami" of retiring baby boomers?
Wandell: One of the most common questions field service executives ask is how they can use mobile technology to bridge the field service skills gap. The combination of experienced field service technicians retiring in droves and a tight labor market means manufacturers have no choice but to hire less experienced service staff or contract with 3rd party service companies. The newly hired field service technicians may be bright-eyed and bushy-tailed, but they don't have the years of experience that translates into tribal knowledge. With step-by-step Smart3D instructions, we can make a new field service technician "field ready" quickly and for a reasonable cost. By giving the technician the ability to interact with a digital twin of a product they can follow a series of animated steps that bring the installation or repair to life. Technicians are visually instructed on the installation or repair procedures, all while seeing it from any angle they wish by pinching and zooming on a 3D image of the product.