A well-known Top 3 logistics company was experiencing significant problems with their mobile devices in their thousands of warehouses and outlet locations nationwide. Their mobile devices were regularly failing mid-shift, which not only caused staff productivity losses, but worst of all, it hurt the overall customer experience. The company knew that it had a battery problem, but had no solution other than to regularly pay the exorbitant costs of a complete refresh of all mobile batteries. Since they couldn’t separate the good batteries from the bad there seemed to be no other choice at the time.
Then GTS offered the company its patent pending Test & Replace™ solution which offers a simple and fast way to identify and replace the bad batteries that clog up mobile operations. Using the compact GTS tester and mobile app, a battery can be easily identified as good or bad in under five seconds. Instead of doing it themselves, the company asked GTS to perform the testing and also pre-stage new batteries at each location so that once a bad battery was identified, it could be immediately replaced with a good one.