Article | January 3, 2017

Top Field Service Trends For 2017

Source: Trimble
Field Service Trends

By John Cameron, Trimble PULSE

The difference between what makes a great working day or a poor one, is very often to do with how all the components are connected. Connection and integration has been a key theme and will continue to gather importance throughout 2017.

Connected Field Service

Central to field service success is the customer and a company’s ability to align more closely with them. The opportunity to closely link customers into the service delivery workflow has increased dramatically, thanks to the internet of things, and this trend will grow over time.

Service Management organizations that invest time and technology in aligning themselves with their customers can see improved growth in their revenue - as much as 6% as reported in our last survey.