By Kimberly Heuser, ServicePower
Consisting of more than 20 million field technicians spread across the world, the field service industry is a giant. From maintenance works in apartment elevators and medical scanners, to factory and farm machinery, the slightest adjustment to time can have a huge impact on service operation efficiency.
According to 2017 statistics compiled on the field service industry:
As the field service industry experiences robust growth, companies are taking advantage of new technologies to transition from manual and time-consuming service operations. Innovations such as cloud-based mobility and machine learning are generating profits, increasing customer satisfaction and enhancing brand loyalty. Here are the top 5 field service industry trends for 2018: