Article | December 7, 2017

Top 5 Field Service Industry Trends For 2018

Source: ServicePower

By Kimberly Heuser, ServicePower

Field Service

Consisting of more than 20 million field technicians spread across the world, the field service industry is a giant. From maintenance works in apartment elevators and medical scanners, to factory and farm machinery, the slightest adjustment to time can have a huge impact on service operation efficiency. 

According to 2017 statistics compiled on the field service industry:

  • By 2022, the global field service market is estimated to be worth $4.45 billion.
  • 52 percent of field service companies still coordinate work and perform functions manually.
  • By 2020, 10 percent of emergency field service work will be monitored by artificial intelligence.
  • By 2020, mobile apps will be used for technical projects in 75 percent of field service organizations with over 50 users. 

As the field service industry experiences robust growth, companies are taking advantage of new technologies to transition from manual and time-consuming service operations. Innovations such as cloud-based mobility and machine learning are generating profits, increasing customer satisfaction and enhancing brand loyalty. Here are the top 5 field service industry trends for 2018: