TOA Technologies Selected By Cox Communications
Customer focus, ease of configuration and deployment, and improved financial margins sets TOA Technologies apart from competitive offerings
March 13, 2007 — TOA Technologies, the leader in on-demand Mobile Workforce and Customer Appointment Management solutions, announced today that Cox Communications, a leading entertainment and telecommunications company based in Atlanta with over six million cable TV, telephone and broadband customers, has selected TOA Technologies’ software service, ETAdirect, to manage its entire contracted technician workforce.
Cox chose TOA’s on-demand Mobile Workforce and Customer Appointment Management solution over competitive offerings because of its easy configuration, superior flexibility, fast time to market, ease of use, and comprehensive best-of-breed feature set.
“We chose TOA Technologies’ solution because it easily integrates with our existing CRM applications and provides a unified, enterprise-wide view of our nationwide network of installation contractors." said Mark Leuenberger, Cox’s Director of Field Service Technology. "TOA’s solution is becoming an integral part of our workforce management program. It allows us to deliver an advanced tool to our Field Service Representatives which helps us provide the best customer experience available today, while increasing efficiency and giving our field management valuable information at their fingertips."
Over 10,000 field service technicians in a variety of industries around the globe currently depend on TOA Technologies’ on-demand Mobile Workforce and Customer Appointment Management software service, ETAdirect.
“We are proud that Cox has chosen us to help transform the way their technicians deliver service to customers” said Yuval Brisker, President and CEO of TOA Technologies. “Cox is a technology innovation leader in the Cable and Broadband industry, and its choice is a vote of confidence in TOA and a validation of the sea-change in purchasing enterprise software as a service.”