TOA Technologies Greens Customer Service Calls
Source: Field Technologies Magazine
April 22, 2009 — For most companies, going green means reviewing the environmental consequences of every business process. TOA Technologies' on-demand software has helped its customers go green by making customer service calls more eco-friendly. With TOA's efficient routing and scheduling, companies can reduce the number of miles driven by each service truck per appointment, cutting costs and lowering their carbon tireprint at the same time.
TOA customers save an average of about $10,000 a year per technician in gas, travel, and truck expenses. In the past year alone, TOA has helped its customers reduce gas consumption by an average of 1.5 gallons per driver, per day. This means a company with 1,000 drivers can save about $10 million in annual expenses and cut its carbon tireprint by 3.4 million kg in a year.
With more efficient scheduling and predictive customer communications, green-conscious companies can also take better care of consumers waiting at home for service or a delivery. TOA provides consumers with dynamic arrival time updates and opportunities to reschedule so people waiting at home don't miss their service calls and companies don't waste a truck trip.
"Earth Day is the day we focus on environmental awareness, but it's what companies do every other day that can really make a difference for the environment," said Yuval Brisker, President & CEO of TOA. "TOA's mission is not only to improve the customer experience but also to do its part to reduce carbon emissions and help our customers with their green initiatives."
TOA manages the scheduling of appointments and related customer communications between field workforces and customers awaiting service in their homes. The software efficiently routes thousands of technicians for some of the largest service companies in the world.
About TOA Technologies
TOA Technologies is a leader in Software-as-a-Service (SaaS) solutions for managing appointment scheduling and customer communications for companies with sizeable mobile workforces. TOA's ETAdirect solution deploys quickly, provides Web-based flexibility, and delivers unparalleled cost savings, immediate Return on Investment, increased productivity, and a dramatically enhanced customer experience. Recently named a Visionary in Gartner's annual 2008 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in Cleveland, Ohio, with offices in Amsterdam, The Netherlands. For additional information please visit www.toatech.com.
TOA customers save an average of about $10,000 a year per technician in gas, travel, and truck expenses. In the past year alone, TOA has helped its customers reduce gas consumption by an average of 1.5 gallons per driver, per day. This means a company with 1,000 drivers can save about $10 million in annual expenses and cut its carbon tireprint by 3.4 million kg in a year.
With more efficient scheduling and predictive customer communications, green-conscious companies can also take better care of consumers waiting at home for service or a delivery. TOA provides consumers with dynamic arrival time updates and opportunities to reschedule so people waiting at home don't miss their service calls and companies don't waste a truck trip.
"Earth Day is the day we focus on environmental awareness, but it's what companies do every other day that can really make a difference for the environment," said Yuval Brisker, President & CEO of TOA. "TOA's mission is not only to improve the customer experience but also to do its part to reduce carbon emissions and help our customers with their green initiatives."
TOA manages the scheduling of appointments and related customer communications between field workforces and customers awaiting service in their homes. The software efficiently routes thousands of technicians for some of the largest service companies in the world.
About TOA Technologies
TOA Technologies is a leader in Software-as-a-Service (SaaS) solutions for managing appointment scheduling and customer communications for companies with sizeable mobile workforces. TOA's ETAdirect solution deploys quickly, provides Web-based flexibility, and delivers unparalleled cost savings, immediate Return on Investment, increased productivity, and a dramatically enhanced customer experience. Recently named a Visionary in Gartner's annual 2008 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in Cleveland, Ohio, with offices in Amsterdam, The Netherlands. For additional information please visit www.toatech.com.
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