Case Study

Tire Company Embraces Mobile Solution To Automate Work Orders, Save Money And Improve Service

Source: Xplore Technologies

JF Tire Service, a tire repair service provider in the Greater Toronto Area, contracts with a variety of businesses and municipalities that operate fleets. The company performs preventative maintenance and road service on more than 10,000 units encompassing a wide variety of tire sizes and wheel types.

The Challenge:

JF Tire Service utilized an extensive paper-based work order system, however, as they continued to expand, the amount of paper became overwhelming. The company quickly realized the need for a paperless work order solution that would help automate and streamline its operations enabling them to grow and deliver more value to their customers. The latency between performance of service and invoicing was often as much as four to six weeks, which ultimately delayed payments creating cash-flow and customer service issues. Most importantly, lack of electronic access was impacting business growth as JF Tire Service determined it was losing $20,000-30,000 per year in revenue due to lost paperwork. The company also experienced problems with errors transcribing paper work orders to invoices and limited employee productivity due to paper-chasing. In addition, technician access to unit histories, follow ups and pending appointments was limited and continued to be an area of concern.

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