E-Book | August 10, 2021

3 Tips To Help Appliance Service Providers Scale Quickly And Meet Demand

Source: Aquant
appliance-ebook-img1

Service orgs can no longer look past their scaling and customer service challenges, but technology offers promising solutions.

The world is moving towards a new normal, and the appliance service sector is back and busier than ever. However, while the industry could manage demands in its former life, those challenges are now too disrupting to be ignored.

Appointment backlogs, increased demand for remote resolution options, and a lack of qualified repair technicians has companies turning away customers and revenue because they’re at capacity.

Needing a way to scale up and meet customer demands, organizations are using tech to:

  • Upskill the new workforce quickly, slashing the skills gap and getting ahead of the Baby Boomer retirement wave
  • Increase First Time Fix Rates, leveraging tech to diagnose issues correctly the first time around
  • Offer clients remote resolution options, resolving simple fixes during initial customer calls

access the E-Book!

Get unlimited access to:

Trend and Thought Leadership Articles
Case Studies & White Papers
Extensive Product Database
Members-Only Premium Content
Welcome Back! Please Log In to Continue. X

Enter your credentials below to log in. Not yet a member of Field Technologies Online? Subscribe today.

Subscribe to Field Technologies Online X

Please enter your email address and create a password to access the full content, Or log in to your account to continue.

or

Subscribe to Field Technologies Online