E-Book | August 10, 2021

3 Tips To Help Appliance Service Providers Scale Quickly And Meet Demand

Source: Aquant
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Service orgs can no longer look past their scaling and customer service challenges, but technology offers promising solutions.

The world is moving towards a new normal, and the appliance service sector is back and busier than ever. However, while the industry could manage demands in its former life, those challenges are now too disrupting to be ignored.

Appointment backlogs, increased demand for remote resolution options, and a lack of qualified repair technicians has companies turning away customers and revenue because they’re at capacity.

Needing a way to scale up and meet customer demands, organizations are using tech to:

  • Upskill the new workforce quickly, slashing the skills gap and getting ahead of the Baby Boomer retirement wave
  • Increase First Time Fix Rates, leveraging tech to diagnose issues correctly the first time around
  • Offer clients remote resolution options, resolving simple fixes during initial customer calls
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