WE TURNED TO INDUSTRY PROS FOR TOP TAKEAWAYS
We’re thankful for all of the clients, partners, analysts, and other industry leaders who have shared their knowledge over the past year. Together, these pros have decades of service industry experience that could fill dozens of articles. But we know you have a service organization to lead, so we did the legwork for you and distilled their insights into seven actionable tips.
A few themes kept emerging: empowering your people, investing in the right technology, and making the most out of service data. Read on for our favorite pieces of wisdom.