Economists are predicting a global recession in 2023. How should companies prepare? One response is to cut costs across the board; scaling back on discretionary expenditures, reducing headcounts, or cutting digital transformation efforts. However, chief information officers said they are evaluating ways to ramp up some tech investments and reduce others as recession fears grow, as reported by WSJ. But how should companies decide which tech to pursue?
Executives and analysts told the WSJ that businesses see more value than ever in tech that will enhance the customer experience (CX). Artificial intelligence (AI) is one type of tech that will do that — and more. However, companies in the service sector, such as the field service industry, should ensure they are investing in the right AI technology for today’s challenges.
That’s where Service Intelligence comes in. It’s AI developed specifically for service organizations — letting companies deploy the technology quickly (without the need for a team of data scientists), and empowering everyone in the organization to make more accurate decisions. This data-driven decision-making is the catalyst to enhance CX, improve profit margins, and drive revenue.