Three Critical Steps To Enhanced Field Service Efficiency

By John Cameron, General Manager, Trimble Field Service Management

The pressures of running a fleet leave managers little time for strategic changes because they spend most of their workday reacting to the constant demands of tracking and maintaining field service vehicles and keeping drivers on schedule. To make things as efficient as possible, managers have learned that they need to easily capture and consolidate vast quantities of data produced by in-vehicle devices and the handhelds of mobile workers.

Doing so requires reliable systems to capture, analyze and turn data into actionable business intelligence, so managers can manage by exception rather than instinct. For instance, information from location technology and 3D mapping helps optimize routing, saving on vehicle maintenance and fuel, while data from fleet and workforce management systems facilitates operational changes to boost productivity.

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