5 Things Field Workers Hate & How To Fix Them

We all know that happy workers provide better service. In the service industry, there is an even greater drive to create a happy customer experience—and a field worker’s unhappiness can easily turn into lost productivity and a damaging customer experience.

What if you could fix some of the things that your field workers hate? What if there were tools that would help you ease up on tedious tasks and mundane reporting? Wouldn’t you like to have a solution that makes your technicians and business work faster, stronger and smarter and ultimately help your bottom line?

This paper not only outlines five things that field workers hate, but also gives you simple, actionable suggestions on how to fix them using mobility solutions. After all, happy workers lead to greater productivity, better service and a better customer experience—and that’s the bottom line.

no.1 Status Reporting

Status reporting is to field workers as sand is to oysters. Even though it’s irritating, it’s a necessary part of safety, productivity and optimization. There are many people who need to have a clear vision of what’s going on in the field. The dispatcher wants to know if engineers are on time, the supervisor wants the accountability of each worker, and management wants to know if customers are being taken care of in the most efficient manner.

To read more, download the complete eBook below.