5 Things To Consider When Evaluating Field Service Management In The Cloud

This paper presents key market dynamics and business justification for the initiation of a Field Service Management transformation and illustrates the efficiencies gained by organizations that have embraced cloud-based solutions.

The Qualification for a Field Service Management Transformation

Recent research conducted by The Service Council indicates that services executives have turned their attention away from cost-cutting initiatives they were forced to implement over the recent recession years in exchange for the more positive strategy of managing revenue growth in the expanding global services economy. Nearly two-thirds (63%) of respondents expect their services-related revenues to increase through the course of the year, and almost everyone (94%) agrees that they do not expect revenues to recede in 2013.

A majority of services executives also have specific plans this year to use their expanding revenue base to strengthen their respective services operations. Almost two- thirds (62%) plan to leverage their already strong internal service culture, coupled with their expanding revenue base, to focus on the following key outcomes:

• More satisfied customers
• Deeper partnerships with customers
• More consistent service performance and delivery
• Stronger competitive advantage
• Enhanced market image and reputation
• Healthier bottom line for the organization

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