By Sumair Dutta
Given the trifecta of cost, customer satisfaction, and revenue pressures
facing service and manufacturing firms, it is not surprising
that Aberdeen continues to track growing interest in remote
connectivity, remote management, and remote service, all coined under
the term remote product service (RPS). Essentially, RPS describes the
service and maintenance processes (from break-fix to preventive to predictive)
that are afforded to OEMs and service organizations from being
able to remotely monitor their assets out in the field or on the plant floor.
Aberdeen's research has not only tracked the growing proportion of
remotely monitored assets but also the increasing application of usage
information gathered from these assets for data-based "smart services."
For example, 24% of firms in an April 2009 research survey indicated
that they had been using remote service applications for more
than five years, with a total of 63% of firms indicating some usage of
remotely connected assets for service and asset maintenance.
Used with permission from Integrated Solutions magazine.