How data-driven insights and AI are giving rise to the connected commercial kitchen
The food service industry and its equipment are growing in complexity. This has given rise to the as-a-service provision of kitchen equipment through annual maintenance contracts with designated service providers. Naturally, in such a fast-paced industry, equipment availability and reliability are key priorities. Data-driven insights and technologies, in particular artificial intelligence, can keep kitchens operating at maximum potential. Here, Sarah Nicastro, VP of Customer Advocacy, IFS and Creator of Future of Field Service, analyzes how the largest independent provider of commercial kitchen repair in the U.S., Smart Care Equipment Solutions, uses a comprehensive service platform to keep the nation’s kitchens cooking.
The rapid adaptation of data and smart devices has crept into almost every industry and consumer interaction during a typical day. One industry which may not spring immediately to mind is the food service industry, but research shows that the “connected kitchen” is becoming a reality.
A recent report, published in the International Journal of Contemporary Hospitality Management, identifies Internet of Things (IoT) opportunities as “data-driven decision-making, supply chain management, and preventive maintenance” among many others that will “leverage specific operational process theories and increase the likelihood of a competitive advantage through innovation across the various sectors of the hospitality industry.”