Article | May 6, 2019

The State Of FSM Software

Source: Astea International
Field Service Management

This presentation deck looks at the trends, problems and perks of implementing field service management software.

Field service management (FSM) means time saved, and money gained. Whether it be Best-in-Breed, Integrated, or End-to-End, utilization of the oversight and functionality of an FSM solution provides direct benefits for the firm. These start with time saving, due to decrease in time spent on paperwork and billing cycle length, and trickle down to added revenue and increased favorability in the eyes of your customers. 

When implementing an FSM solution, it’s critical for service organizations to think about business challenges they want to overcome and how technology will help them get there.  With more than 3/4 of service firms deploying FSM at least partially in the cloud, leaders need to be prepared to support cloud adoption and embrace emerging technologies.

When it comes to technologies that support FSM solutions, the Best-in-Class are significantly more likely to look towards the future. Artificial Intelligence (AI) has the potential to help optimize the predictive functionality of FSM solutions. Augmented Reality (AR) can be used to ensure that contract employees are all using similar best practices while on a customer site.

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